Returns Policy

At TraceXtec, we want you to be completely satisfied with your purchase. If for any reason you’re not satisfied with your order, we offer a hassle-free return and exchange policy. Here are the details of our returns policy:

  1. Return period: You may return or exchange your order within 14 days of receiving it. The product must be in its original packaging and in new and unused condition.
  2. Return process: To initiate a return or exchange, please contact our customer support team via email. We’ll provide you with instructions on how to return your order.
  3. Return shipping: You are responsible for the cost of return shipping. We recommend using a tracked shipping method to ensure that your return is received and processed.
  4. Refund: Once we receive and process your return, we’ll issue a refund to the original payment method used for the purchase. Please note that shipping fees are non-refundable.
  5. Exchange: If you’d like to exchange your order for a different item, please contact our customer support team. We’ll provide you with instructions on how to exchange your order.
  6. Warranty claims: If your product is defective or malfunctioning, please contact our customer support team. We’ll provide you with instructions on how to make a warranty claim.
  7. Return policy exceptions: We cannot accept returns or exchanges on custom orders, or special orders.

If you have any questions or concerns about our returns policy, please don’t hesitate to contact our customer support team. We’re here to help and ensure that you have a seamless and hassle-free shopping experience with TraceXtec.

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